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Zynga Shows True Holiday Spirit By Firing ALL The US Moderators & Sending Jobs Abroad.


Mark Grinch Pincus-002

Well another holiday season is upon us and holding true to form Zynga shows why they are one of the most hated game companies out there. They have fired all the US moderators, well before their contacts expired, and sent the jobs abroad to save money. 

Last year at this time they did the same thing to them. Only back then they promised to hire them back in 3 months which they did for most, only this time they were told it is permanent and they would not be hired back. 

The moderators never saw this coming and were given no warning or time to prepare. According to insiders at Zynga neither did the Community Managers who were just as shocked. There are also reports from employees that even the General Manager wasn’t informed until the other day when they gave the order to issue the termination notices to the entire UNITED STATES moderator team. Word on the street is this order came directly from Mark Pincus, who is now running the show at Zynga & Friday was their last day as of 5 pm PST.

As most of you know they also did this a couple of months ago during Apples big press announcement that they were firing over 100 people, closing games & offices without warning or giving employees advanced notice of any problems. In this case the operations were shipped abroad to their India offices. We hear this is where the moderator jobs are going as well. 

Zynga right now is seeing a major loss of top talent and executives in their San Francisco Headquarters. The company is suffering major losses financially, bookings dropping & their player base shrinking considerably as the Social Gaming market changes. Not to mention all the bad PR and considerably drop-off in their stock price which is driving the investors as well as players away from them. 

Zynga likes to blame the market for most its problems but in reality it is due to the company not caring about its player base, refusal to repair game issues, listen to the player base and game content overload that forces the players to be more like beggars. They have taken the fun out of playing games and made it so if you want to be competitive and have fun you cant because now the games are more like a job and require too much time to get things done and the player base just refuses to be play the games anymore. 

This move now leaves the forums & players to be tended by the Community managers who really relied heavily on the moderator team  to make things run smooth. While it is true most people didn’t care for the moderators much because they could never get a straight answer. That blame should not go them but the Zynga management team who refused give them the info required or to let them properly inform and answer players questions & issues. 

The timing sucks on this for those moderators affected as they have families to support and kids to get presents for who don’t understand what this all means. Hopefully all of them are able to quickly find new employment. We wish you well on your future endeavors. Thanks for the memories and being there and trying to help all the players when they needed it.  

As for Zynga we know you have to make cuts and tighten you belt during this rough patch but you are doing it wrong and as an American based company you shouldn’t be shipping OUR jobs overseas. I hope being how you are taking jobs away from America that all the Tax breaks and incentives you get are taken away as punishment. If you cant hire American and treat America with respect then you don’t deserve taxpayers dollars or support. 

You are not saving much as the moderators didn’t work in your offices but from home and what are you saving 2500 bucks a month by shipping jobs to India. Very bad move and unfortunately you will find more players leaving now and being how you cant come up with a real game of your own you might not be relevant in 2013. So on that note I wish you a very bad Christmas an miserable New Year.

zyngafinger

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December 8, 2012 - Posted by | Blogs

35 Comments »

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    Comment by aalia lyon | February 25, 2014 | Reply

  2. […] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming […]

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  3. fantastic publish, very informative. I’m wondering why the other experts of this sector don’t notice this.
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  4. […] gamers have similar complaints. In a post published last December, John Sweeney, an avid Zynga player who runs an independent site called the […]

    Pingback by How Zynga Became Master — And Victim — Of The Disposable Game | June 3, 2013 | Reply

  5. I recently started playing Zynga’s mafia wars, What surprised me was that each player has multiple profiles and play them all at once, Most have no less then 5 to 10 profiles, Also using addons to the game stealing all the bonuses and gifts, Who wants to play a corrupt and biased game, Not mentioning Facebook allows this by granting them so many profiles, Out of 200 people on my list maybe actual users are about 20 people,,. Very sad indeed

    Comment by Incognito Again | January 3, 2013 | Reply

  6. I posted the link to this article on the forums and was given an infraction for posting illegal content or copyright material… ummmm it’s a link. Guess Mark Scrooge Pinkus doesn’t like his new name LOL

    Comment by Kate Carter | December 13, 2012 | Reply

  7. “Zynga likes to blame the market for most its problems but in reality it is due to the company not caring about its player base, refusal to repair game issues, listen to the player base and game content overload that forces the players to be more like beggars. They have taken the fun out of playing games and made it so if you want to be competitive and have fun you cant because now the games are more like a job and require too much time to get things done and the player base just refuses to be play the games anymore. ” EXACTLY.

    If they want to trim their staff to cut costs, they should be cutting developers who don’t PLAY THE GAMES and have no respect for those who do. They have far too many of those kicking around…and as an added bonus, it might solve the primary problem, at least in the games I play, of too much content too fast.

    Comment by Lauralee Fleming | December 12, 2012 | Reply

  8. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

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  10. [...] lost jobs were first mentioned by the independent “Facebook Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming back. Not [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms Layoffs Of Moderators | December 11, 2012 | Reply

  11. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

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  12. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | egogoto | December 10, 2012 | Reply

  13. Well this explains why you can never get straight answer from the support team when you contact them with a game problem. Not to mention the fact the majority of them do not speak english and do not understand what you are trying to explain to them. that is why I stopped playing CityVille. A waste of time even contacting them. I hope Mark Pincus gets his just deserts. Talk about a scrooge.

    Comment by Kathy Wooldridge | December 10, 2012 | Reply

  14. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | Hosting In | December 10, 2012 | Reply

  15. [...] lost jobs were first mentioned by the independent “Facebook Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming back. Not [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators : HotNews Indian News | India Newspaper | India Latest News | News From India | India News Daily | Current India News | December 10, 2012 | Reply

  16. [...] and ceasing to start any new contracts. The lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | PJExploration | December 10, 2012 | Reply

  17. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators - Entrepreneur News | Australian Society of Entrepreneurs | December 10, 2012 | Reply

  18. I am sorry but are all of you really wishing for bad ‘Karma’ while be-littling the country and the people who formulated and practice the concept. That is disgusting and small minded.

    Multiple reputed news outlets have confirmed that there will only be selective layoffs and no outsourcing but that doesn’t matter for all of you who are looking for someone to blame.

    Finally, Pincus created 3000 jobs in 5 years. Were you congratulating him for that? The 100 people he fired is such a big deal now but when he was creating jobs, ‘his games were ruining the world …’

    The hypocrisy and mob mentality, belittling everyone who momentarily does something you don’t like is an ugly aspect of humanity that people need to look within themselves and address. Then you can talk about ‘Karma’

    Comment by Viggy | December 10, 2012 | Reply

  19. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming back. Not [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | KupKu | December 10, 2012 | Reply

  20. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | Blog Feeds | December 10, 2012 | Reply

  21. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Houston Outsource: Get Tech News Now! Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | Houston Outsource: Get Tech News Now! | December 10, 2012 | Reply

  22. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms It Won’t Renew Contracts Of Moderators | ModSession | December 10, 2012 | Reply

  23. [...] lost jobs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators won’t be coming [...]

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  24. [...] layoffs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators were let go. Not all of [...]

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  25. [...] layoffs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators were let go. Not all of [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms Layoffs Of Moderators « Mr Gee | December 10, 2012 | Reply

  26. [...] can still get answers to their questions. The layoffs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators were let go. Not all of [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms Layoffs Of Moderators - FourTech Plus | December 10, 2012 | Reply

  27. [...] layoffs were first mentioned by the independent “Facebook & Zynga Blog”, and we’ve since confirmed that some outside contractor moderators were let go. Not all of [...]

    Pingback by Scrambling To Cut Costs, Zynga Confirms Layoffs Of Moderators | TechCrunch | December 10, 2012 | Reply

  28. I hope that Mark Pincus is hit so bad with the Karma bug,,, because he will deserve it. And really does getting these people in India who will work dirt cheap necessarily mean it will be better?? I think not… And hope that Pincus loses so much money for this his head spins….. I never thought after watching a video where he admitted he did terrible things so the games wouldnt work right and something was gonna happen. Would love to see all ynga game players leave the games… for without us where would Pincus be…… But I know that would all but be impossible…….. I have dealt with Dell Support and peole from India.. some of the rudest crudest and ignorant of all customer service or support I ever needed. It got them 23 reports filed to the BBB 2 of which came back with good results for me, one that was left go on Dell’s part. Pincus wanted a good standing in the BBB,,,, wonder what it is now????? I am not shocked by this .. and they can take their monthly cost for premium support to get live chat,,,,, This chick wouldnt give him any more money than the last horseshoes I purchased through facebook card. I hope Zynga goes so far down hill that Pincus has nothing left

    Comment by Laura Demchak | December 10, 2012 | Reply

  29. [...] [Via FB Zynga Blog] [...]

    Pingback by Zynga Fired All The US Forum Moderators! [Not Confirmed Yet] | cegamers.com | December 10, 2012 | Reply

  30. Screw you Pincus!! You reap what you sow!! Ever hear of KARMA???????

    Comment by Karlene R Arment | December 10, 2012 | Reply

  31. I think they have gone brain dead, it is bad enough the moderators couldn’t understand english properly at times, you send it to a country who has received the worst reputation for being moderators, customer service agents, etc. They are rude by asking an anglophone if they speak english because they did not understand the problem. Zynga started turning greedy long before it brought out all the new games, and have never ever responded to questions about the costs going up in the games. As much as I enjoy certain games, it will get to a point that ever single one of their games will be blocked since the whole situation stinks. Oh and the so called moderators were biased and not a single person in any of their forums, actually knew what a forum really was, not what zynga’s own dictionary said

    Comment by Marla Diane Novak | December 10, 2012 | Reply

  32. How dare those bastards fire NikiKing!

    Comment by jazzzyjf | December 9, 2012 | Reply

  33. zynga don’t care about their customers, now they don’t care for their moderators on their own forum…this action is proof that zynga are probably the worse company to work for.

    Comment by Matthew Smith | December 9, 2012 | Reply

  34. I am certainly leaving all the Zynga games I play – I don’t want to be any part of this disgusting act of Zynga
    They should be ashamed of themselves, I wish all game players would stop playing, even if just for a week in protest. Without us, they have NO future – just what they gave the moderators – no future to look forward to
    Shame on you Zynga

    Comment by Carol Williams | December 9, 2012 | Reply

  35. Other than the inaccuracy in the second paragraph, this is a great article and it hit the nail on the head.

    Comment by Herbert | December 8, 2012 | Reply


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