Facebook & Zynga Blog

A No Holds Barred Approach.

Facebook Responds To Bullying On Its Site.

Back on April 6th I did a special report on bullying across Facebook & In Social Games on it’s platform. The response I got was overwhelming. The emails, Skype’s & other messages I got were very disturbing to say the least.

It seems like there are alot of people who have and are being bullied across the site and in the games. The bullying ranges from everything like harassing/racial  messages to being extorted by other players so they will stop attacking them.

It is sad that people have to harass, make racial statements or extort people to this to satisfy their own need for power over someone.

Facebook has made it easier to report bullies and has co founded an organization to help combat cyber bullying called Stop Cyberbullying but is that enough. I dont think so and neither do the victims.

I contacted Facebook to try and get them to come on our show to discuss this issue  & they respectfully declined at this time. Facebook’s Public Policy Manager, Nicole Jackson Colaco, did how ever issue this statement to me and I will share it with you.

Nothing is more important to Facebook than the safety of the people that use our site.  Our Statement of Rights and Responsibilities (http://www.facebook.com/terms.php), the governing document for our site, prohibits the posting of content that bullies or harasses. Facebook is based on a real name culture, where people must associate their actions with their true names and identities in front of their real world friends and family.  We maintain a robust reporting infrastructure that leverages the 500 million people who use our site to keep an eye out for offensive or potentially dangerous content.  This reporting infrastructure includes report links on pages across the Facebook site, systems to prioritize the most serious reports, and a trained team of reviewers who respond to reports and escalate them to law enforcement as needed.  This team treats reports of harassing messages and impostor profiles as a priority.

Facebook regularly participates in educational campaigns around bullying with organizations like MTV, BBC, PACER, the National Crime Prevention Council (US) Beat Bullying (UK), and many, many others. Facebook was also a founding member of the Stop Cyberbullying Coalition convened by WiredSafety.  Our Safety Center (part of our Help Center) contains FAQs on how to prevent and address bullying (http://www.facebook.com/help/?faq=16390).

We’re concerned about any abusive behavior, and have made these efforts to promote an environment where everyone on Facebook can connect and share comfortably.  We encourage those who notice bullying to report it to us, and to discuss with parents, teachers, and others in the community who can help.

Does this go far enough for the victims, NO, according them. They want more done, as right now they are seeing nothing being done, by Facebook or the social games, to those who are bullying them. The victims continue to receive messages and get harassed in the games they play and they keep asking Facebook to help and nothing so far. This has been going on for the victims, in some cases, many months.

I gave some suggestions to both Facebook & the Social Game companies on what steps they can & should take in my opinion in my other blog. I really hope they check them out and deploy them to help the victims.

I will keep on top of this as this will be an ongoing topic across Facebook & the Social Games. I am waiting to hear what the social games have to say on this and have contacted them to try and get their view on the topic and what the players can do if they are bullied in the games they have.  So stay tuned.

I have included a video below from March 10th 2011 from the White House that Facebook attended and it was very interesting. If you can’t view this video here feel free to go to YouTube to check it out.



April 14, 2011 - Posted by | Blogs


  1. Facebook is doing NOTHING against cyberbullying, just the other day i reported all pictures concerning Amanda Todd and CLOROX bleach to them with the complaint of it being “hate speech” or “harassing me/someone i know”(because these are the only options available to me that are in any way approriate to my complaint)…Facebook then reviewed the photos and informed me that they had not been removed. when given a survey which prompted me to state whether or not i was satisfied with their decision/action, or in this case inaction..so of course I explained that i was extremely dissatisfied and disappointed. I also explained why. Then, it asks what else you’d like to say in regards to the report and i demanded an explanation of why it’s not considered hate speech. I mean seriously, we’re talking about a girl who committed suicide for these kinds of things occuring in their life and now it is continuing on into her death. It is clearly hate sppech against this young deceased girl and it is clearly cyberbullying. Yet Facebook refuses to do anything about it…Disgusting. I saw if they don’t start to set an example then anyone with a lick of sense should boycott the site until this social media giant decides to follow their words with real, solid action.

    Comment by Ashley K Fletcher | October 20, 2012 | Reply

  2. […] weeks now I have been talking about the issue of bullying on Facebook & within the social games.  Today I am going to give you the policies of what some of the […]

    Pingback by Special Report : Social Games Policy On Cyber Bullying « The Facebook & Zynga Blog | April 26, 2011 | Reply

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