>Zynga What Are Thinking ???
Hi everyone I just wanted say I am pissed so lets get right to it.
Zynga what are you thinking these days??? You come out with a great new feature that helped alot of people get issues with all their games fixed quickly and by some nice customer service reps. So what do you do, you remove it and force everyone and even tell them to use the forums to get answers. ARE YOU KIDDING ME !!! Are you all smoking them funny cigarettes again or do you really dont give a crap about your users. Oh wait, you are Zynga I forgot you just dont give a shit.
You finally had something your users could use to get real time issues resolved right on the spot most times. Now you want them to go to the forums where even your moderators dont know where to find stuff. Nice move buttheads.
Have you ever put in a support ticket and got something fixed in a timely fashion. You should try it sometime I bet your ticket either gets ignored or you get a canned answer of we are working on it and you will have answer in 48 – 72 hours and then the issue is never resolved. You will have to submit another ticket and that one you dont even get an answer on. I am telling you just try it you will see !!!
I cant imagine why you would remove a perfectly good thing. Oh wait maybe I can, it has to be my fault. I pimped it out to over 100,000 people and I know they did to so the only logical thing that comes to mind is you were overwhelmed by all the people who had issues and you didn’t have the staff to handle it. Ok my bad. I am sorry LMAO. NOT!!!
We know why you removed it you saw how many people really did have issues and panicked cause that means you would of had to do some work. That would also mean happy customers and you couldn’t have that. An upset customer keep you getting free press and your name on the front burner.
Well all I have to say Zynga is you have your disgruntled users back. We are all yours again. We are stuck with that crappy forum again and putting in tickets that will never get answered. Nice Job you are probably gonna lose another 5 million or so users. I am being to think your company is run by idiots AHH who am I kidding I already knew that and so does the rest of the world.
And what is up with you coming out with all these lame mystery animals. WTF !!! you were doing well there when you unveiled the good high end loot items and then you follow it up with this. GEEZ that must be some good stuff you are smoking over there.
You really need to get back to the basics and have teams concentrate on just one game at a time. Fix the bugs and issues and stop coming out with crap.
Well if I continue I will give myself a head ache. I will leave you with this Zynga try what we have suggested. Get some users who are high level players who really know the ins and outs of the game compared to your staff.And let them beta test things for you and then give you reports on what works and what doesn’t. Dont leave it to the people in the forum to just give your ideas. USE BETA TESTERS !!!
P.S. Bring back the One On One Live Chat again or you will find yourself out of business especially when EA Games/Playfish, Sony, and all the big boys come into the social gaming industry for real.