Facebook & Zynga Blog

A No Holds Barred Approach.

What To Do If Your Account Is Hacked

Getting your Facebook Account hacked can be one of the most frustrating things that you can go through. You feel completely violated and if you play games and find that your virtual loot has also been removed well that will drive you crazy even more.

People ask me what can I do to help them get their account back all the time. I try to give them the help they need as often as I can but hacked accounts are becoming too big for me to help everyone these days. So I thought the best way to help everyone is to put out a blog on it instead so they can always have a copy of it available so their friends can share it with them.

The first thing you want to find out is if your email has been compromised as well. To do this just log into it and see if you can check your mail. If you can IMMEDIATELY go and change your email password. This prevents the hacker from getting into your email.

Then go to your Facebook account and if you have access to that still then go and check if anyone is logged into your account. To do this go to account / then account settings / scroll down to account security and click  / then you go and look and see what devices are logged into your account. If you find one click end activity & that will log them out.

You then want to scroll back up and change your password IMMEDIATELY. This will prevent the hacker from regaining access to your account.

Remember these steps will work only if you still have access to the account.

If you don’t have access to your account, well this is where it becomes a nightmare & time consuming to get your account back.

The first thing to do is make sure your email hasn’t been compromised. Login and if you you can again change the password.

If you cant you need to contact your email provider to have them help you get your email account back and in your control again. This can be very frustrating and sometimes time consuming but it must be done if you want your Facebook account back because this is the email address the account is associated with.

Now please remember that hackers will sometimes change the email associated with the account but as long as you can prove to Facebook that you were hacked and you give them all the proper information to your account that can be remedied.

Once you have access back to your email account you need to do the following:

  1. First go to this My Facebook Account has been hacked page. You do not have to be logged into Facebook to access this link.
  2. Fill out the information completely & click submit. ( Here is a screenshot )

Now comes the hard part, the waiting for an answer from Facebook. This can take anywhere from 7 days to up to 45 days depending on how busy they are as this must be reviewed by a HUMAN now.

This is where people freak out because they are afraid of losing all their loot in Mafia Wars. Guess what ?  Zynga can and will track all of your loot items you lose during this time & get it all back to you but there is also something else you can do to protect your Mafia Wars account.

You can contact Zynga’s customer support and ask them to freeze your account while you try to regain your Facebook account. Just let them know what is happening with complete details and dates and they will do it IMMEDIATELY & once you get your account back contact them with the incident report number they send you and they will go ahead and unfreeze your Mafia Wars account and begin to restore the missing loot that has been taken.

They will also be able to find out who did it and then Zynga Customer Service & Security ( The Dark Knight ) will work with Facebook to take the appropriate steps to make sure that hacker can never do it again to anyone else. While they will never tell you who did it be assured they will take action against them just ask the hacker who just got 2 years in prison for hacking them.

I also recommend you also have your friends go to your profile and report it as being hacked. They can do this by going to it and scrolling down on the left hand side it says report/block this person and it will bring up a pop up (see below) and select the first one / This person appears to have been hacked. and this way it can help speed up the process with Facebook.

You can also email the customer service department ( customerservice@fb.com ) and tell them what is going on as the more contact you make with Facebook the better, especially in the case of hacking. They want them just as bad as you and they actually do want you to enjoy Facebook although you would think so they way they act sometimes.

I also recommend that you always do the following to prevent any future issues :

1. Use a powerful AntiVirus, Spyware Removal Program and AntiRootkit Aplication.

2. Set strong passwords for all your mail accounts & Facebook Account.

3. Change all your important mail accounts and  Facebook passwords at least every two months.

4. Read Security Articles and know how people try to trick you to hack your account. This will help you to be extra careful while you are online

I hope this helps you all and please feel free to share it with all your friends to help keep them safe as well. Please be safe out there and don’t click on stuff or links that look to good to be true.

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March 23, 2011 - Posted by | Blogs

9 Comments »

  1. Someone at Facebook manages to hack into every game I play, both on Facebook and other game sites that are directly tied into Facebook. They manage to manipulate what I win (not very much) and then I will lose for hours on end, day after day, for months. Am unable to play any slots, poker or Bingo games at ANY site. What can I do besides the obvious, quit playing games. Any Real suggestions will be greatly appreciated. Please email me at: efdixon@cox.net

    Comment by Elizabeth Dixon | May 13, 2014 | Reply

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  4. my account is disabled, i saw a notification saying someone is in my account then i end activity and a few mins after it logged me out and i tried to log in and it said account has been disabled :(

    Comment by Othniel Robinson | April 18, 2013 | Reply

  5. My son knows someone who is in jail for a bomb threat posted on his facebook page. There was a phone call from New York saying it was there to the authorities in Florida. He swears he did not do it, plus there were no details in the post though he is charged with threatening to bomb a particular school. He knows someone in NY that he has had issues with so it is likely that person is the hacker or knows who actually did it. The problem is how can the information be obtained to learn where the computer was that logged into the account on a particular day? If it can be proved his account was logged into by a computer in NY while he was in FL, they can’t possibly make the charges stick. He has a court appointed lawyer who will only be interested in making a deal and not the truth so any help he can get from the outside is greatly appreciated.

    Comment by Sherra Howard | December 8, 2012 | Reply

    • you have to contact Facebook legal as they have records of everything even if a post is deleted they can still see it in servers. legal@fb.com is the email to go thru.

      Comment by johnsweeney09 | December 8, 2012 | Reply

  6. Hey peeps I really have a problem my email have been hacked and FaceBook I can’t access any I ask for help please if any one can help my get my accounts back. I can open new accounts but why we need to show these hackers who wipe our stuff a thing or 2 , so I please ask for help my name is Aidan Savage my email on FaceBook is Aidans2@yahoo.com and the password was GoldHunter please anyone that can help me email me at SamanthaJosephine22@gmail.com

    Comment by Aidan | June 3, 2012 | Reply

  7. My account also got hacked, pretty sure it was done using one of the free sites that crack passwords. Moral of the story, have more secure passwords and dont use anything too obvious.

    Comment by Steven Renshaw | March 9, 2012 | Reply

  8. My account was hacked over the weekend. I must say I had a hard time at first. I did contact facebook, and I wasn’t happy with their response. I also contacted Zynga, although they responded to my email, I got no response to my plea for help with my mafia wars account. I lost loot, and now I’m waiting for a response from Zynga regarding rolling my account back. I did get my account back in two days. I suggest everyone keep their security questions in a safe place. That is how I got my account back. Facebook and Zynga could do a better job of helping people who are hacked. It’s even more frustrating to watch someone else using your account.

    Comment by Mabel Huff | March 23, 2011 | Reply


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