Facebook & Zynga Blog

A No Holds Barred Approach.

>Zynga Commits The Ultimate Screw Up !!!

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Welcome Back to the Award nominated Bloggers Choice Awards Blog. Please Vote for my blog to win the 2010 Bloggers Choice Awards!!! I have been nominated in 3 categories So If you like this blog please vote for me. You will have to register on the site to Vote But I am worth it right LOL !!! Then Unfortunately have to search for my blog but you should be able to find me within the first 15 pages and as I get more votes I will move up. I hope you like me enough to help me win & please vote in all 3 categories. Maybe I can win in one of them.

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Ok now that I am done doing a plug on my blog I have 1 more. I will now be appearing on The Evil Ed Podcast ( Mon – Fri ) So tune in to hear me do the news there http://www.eviledpodcast.com

Ok enough with the plugs on to the news.

It looks like Zynga does know how to fix a glitch. There was a glitch where you put a code in the Tagged.com section under help and it would give you 600- 700 Reward Points along with some loot items.Thousands of people across Mafia Wars used it.

Well Zynga caught that and rolled them back. Myself included. But they rolled people back to an earlier version of the game before the code glitch. So you know what happened you lost all those reward points and anything you bought with them and that would of been ok but they also removed everything else you did prior to that.

So if earlier in the day you leveled up, finished jobs, bought new loot ( legally ), built cars & weapons or even after you used the code you lost everything you did and bought. Now that is just wrong !!!

If they wanted to get back their reward points then they should of just deducted them from your skill points as most people put them in there BUT NOOOOO !!!! They rolled you back and took everything you did as they didnt care about they just said F U deal with it.

Well guess what Zynga you have just opened yourself up to a major class action lawsuit but I know you dont care. You will also going to get a black eye with your investors when we get done with you. Not to mention the bad press your will be getting making it harder for you to attract new clients/investors and advertisers. You are finally going to feel it where it hurts your pocketbooks.

If you dont want people to do stuff like what happened then you need to a better job of coding, I know kids that code better than your company. You should of made the code a unique, 1 time use code not a code that could be used by the masses.

You also made a mistake by rolling back people who never used the code. It is not hard to track the code users as they are all in one area of on the server and dated. But to rollback innocent players and to take stuff before and after the glitch is just Bullshit.

Oh and I love your customer service response to those innocent players that contacted you :

Hello XXXXX,

Thanks for contacting Zynga.

My name is Alma. I am with Zynga Customer Support.

Your account was determined to have used an unauthorized redemption code resulting in $120 worth of Reward Points. As a result of this action, your account has been rolled back for 24 hours. This rollback will not be reversed.

If you have purchased other reward points during this interval, they will be applied to your account. Other then that there is nothing further I can assist you with concerning this matter.

Thank you XXXXX, for your understanding and cooperation.

Kind regards,
Alma F.
Zynga Customer Support

Are you kidding me !!! This is your answer to them and they didn’t even use the code. So they are screwed then over a mistake on your part and for a measly $120 glitch you yourself caused. They lose everything they have done and worked hard for. It is no wonder you are losing millions of users of your games every month !!!

I want everyone who was rolled back to go and flood Zynga with nasty emails and tell them how you really feel and that you are going to sue them if they dont fix this especially those of you who did not use the code. Here is the email addresses to contact Zynga : taggedcodeexploit@zynga.com and this one mwsupport@zynga.com and I suggest you write to them and flood them with complaint letter. Here is the address & phone number :

Zynga Game Network Inc.
(866) 820-2321
365 Vermont Street San Francisco, CA 94103
Mr. Ramon Icasiano, Vice President Customer Service

Also if you know anyone works for Newspapers / TV / Lawyers / Government, you send them a letter about Zynga and how they are ripping us off and not giving proper service. Lay it on thick so they take notice and get involved. Even send it to the FTC ( Federal Trade Commission ) & BBB ( Better Business Bureau ) and let them know.

You friggin amaze me !!! You can catch this but when we tell you there is a bug or glitch, you just answer us with ” What you talking about Player ” You cant fix simple things like making gifting easier , putting friends back in peoples mafia that you removed by accident, fixing the jobs glitch where we continually have to redo them and /or start the entire chapter again ETC… What do you think we are stupid ??? If you really cared about us you would fix things ASAP so we would keep playing the games you have.

And these glitches and bugs are not just on Mafia Wars but on all your games. They all have issues !!!! Each and everyone does !!! But instead of fixing them you do what come out with more crappy games that all have glitches and bugs. We all know you need to make money but fix things first and you will have people stay and maybe even spend money.

BTW Zynga cheat codes are built into every REAL video game by every Real video game maker. EA Games, Sony, XBOX, Nitendo they all do it. Why , to keep the players playing the game and have fun trying to find them. Remember this issue was your fault because you didn’t do a good job at coding you made a cheat or exploit available for everyone to use. You screwed up and now you are taking it out on the people who pay your bills and play your games. You should be firing those crappy programmers of your who made the mistake not the player who used it.

You know you spam us all everyday we take it, you dont fix glitches and we take that too but when you take our time and money and all the effort we put into the game away, well guess what we are done taking it and I really hope you get burned on this one because it is not going away.

I am not saying I dont like your games because I do And I love playing them but you are just going to far. Ok I got rolled back so what I dont mind it. But when you go after innocent people I am not going to take it nor should they and I really hope everyone emails you and shows you how pissed they really are. And I really hope you wake up and return to them all their hard earned loot and stuff they got. If You dont you are going to see more and more people leave you and all your games especially now that the big video game makes are jumping in to the social gaming platform. It is only a matter of time till they start stealing you fans & players to their games which will be much better than anything you can produce.

And guess what they have more money than you and they care about their gamers and think they should all be happy. Yes dont get me wrong they want to make money but they also want to have a good name in the industry. To you it is lets make all the money we can and then run away. F the players as long as we make money.

So I suggest you shape up or ship out. Because we aren’t going to take the abuse anymore.

I offer you this challenge give everything back to the players rolled back and show us you care about us and how we feel. Show us that you realize this was a mistake on your end and that you are not going to penalize us. it is still early enough to give everyone back some thing. Here is a suggestion give everyone rolled back 50 reward points, 4 high end loot items or marketplace items and be the bigger person and admit your team made the mistake.

I know you will never do this but I want you to prove me wrong. Show all of us players you care. LMAO It will never happen !!!

Well thats all for this week lets see what happens and again thank you for your support and please Vote for my blog.

June 11, 2010 Posted by | Blogs | 29 Comments

>Facebook & Zynga Hear Us Roar !!!

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Hi everyone I’m back. Lets get right to it today.

As most of you have seen alot of people are getting accounts disabled lately. It is getting ridiculous !!! Facebook needs to wake up and stop being so ANTI – SOCIAL. They dont tell you why and like I said in my previous blog their computer decides to disable them. Most of this is due to over posting but we now have a new trend going on where the clans who are fighting in wars in order to knock out the top players or fighters they are now reporting them to Facebook and Zynga for being abusive and targeting them unfairly in order to win the war.

This is absolute bull crap. If you cant win, dont fight in the war or just dont war. You are taking the fun out of the game and are affecting peoples lives who put lots of time and effort into the game & in some cases lots of money. These clans then go to Zynga after they complain to Facebook and send proof they were beat up a number of times and Zynga send them a letter apologizing for it and then gives them reward points to compensate them for the unpleasant experience with the game. WHAT A CROCK !!!

But I am happy to say Facebook & Zynga are FINALLY catching on to them. According to reps from both they now see the trend and are taking measures to fix this by not doing anything to accounts until they look at them first before disabling them. Facebook is also changing the settings on their computers to a higher threshold so this doesn’t happen anymore and will be looking at both accounts now and check the activity and see if this is really warranted. ABOUT TIME !!!

While Facebook will never tell you what you did to warrant getting your account disabled it is a step in the right direction. Hopefully this will stop soon. But they need to become more social and less Big Brother.

Ok on to Zynga. ZYNGA, ZYNGA, ZYNGA what the hell are you doing? The month of May has got to be the worst I have ever seen. You literary can mess up a wet dream. I mean my 8 year old cousin can do a better job with coding and changing things than you have done.

There have more issues in May than ever before not to mention the changes to the game. When are you going to learn. And this is not just regulated to Mafia Wars but to all your games. You have created more glitches and bugs than a gremlin could ever do. What happened did DeVry run out of people for you to hire or are you now going to the University of Bob to hire your programmers.

Look I realize there is alot of work you have to put into the all the games. I even realize that it is not easy to get everything done as fast as we would like. But some of the stuff is simple like the gifting, either make it all in the games or all in Facebook but make up your mind which one finally. And as far as the pop ups I already suggested what you could do there, make a banners like you do for the mystery bags & the crappy Crime Spree and just have the sales and stuff you want to promote scroll across with click-able links that take you to the market place. It really is a simple solution to pop ups and you always have the marketplace items in our view and front and center. Not Bad Huh !!!

Now just so you all know some things that are going on can be fixed yourself. How you ask, well here are some tips and I am not saying they always work but here you go :

1. Update your Flash player to to most recent version and install it. Here is the link http://get.adobe.com/flashplayer/
Reboot your System.

2. Clean out your cookies and cache daily and here is how you do it :

Clearing your cache will make your system run faster and smoother. Internet pages will load faster.

For Internet Explorer:
1. Launch Internet Explorer
2. Select Tools > Internet Options
3. Click the Delete button in the Browsing History section
4. Click on Delete
5. Close Internet Explorer and re-launch

For Firefox:
1. Launch Firefox
2. Select Tools > Clear Recent History
3. In the Clear Recent History pop-up, select “Everything” from the Time range to clear drop-down list box
4. Click on Clear Now
5. Close Firefox and re-launch

For Google Chrome:
1. Click on the Tools menu (the wrench in the upper-right corner)
2. Click on “Clear browsing data…”
3. Check the boxes for the types of information you wish to delete
•Clear browsing history
•Clear download history
•Empty the cache
•Delete cookies
•Clear saved passwords
Note: You can also choose the period of time you wish to delete cached information using the Clear data from this period dropdown menu.
4. Click on “Clear Browsing Data”
5. Close and re-launch

For Safari:
1. From the Safari menu, click Empty Cache
2. When asked: “Are you sure you want to empty the cache?” click Empty
3. From the Safari menu, click Preferences.
4. From the Security dialog box, click Bookmarks
5. Click Show Cookies
6. From the Cookie dialog box, click Remove All
7. Click on Done

For Opera 9.x:
1. Select Tools > Preference
2. Select the Advanced tab
3. Click History
4. In the Disk cache section, click Empty Now
5. Click OK to close Preferences

3. Uninstall and re-install Java. Here is how you do it :

To uninstall the Java Runtime Environment (JRE):
In Windows Systems, use the Add/Remove Programs Utility located in the Microsoft Windows Control Panel:

Close any open programs you may have running, especially your web browser.

Click Start > Control Panel or Start > Settings > Control Panel (depending on your configuration).

Double click on the Add/Remove Programs control panel icon.

Locate the entry for the Java Runtime Environment (or any Java entry), click on it and then click on the Remove button.

Verify that all instances of Java have been removed.

Re-boot your computer.

To re-install the Java Runtime Environment (JRE):

Open your internet browser and go to http://www.java.com.

Click the Free Download button.

The installer should begin automatically. If it does not, then select the manual download link and install the package from your desktop.

Follow the prompts, agree to the license and select the typical install.

Re-boot your computer.

4. And Finally try this download the latest version of Direct X. Here is how to do it just click on link and follow instructions:
http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Also For FARMVILLE players if you are still experiencing problems loading the game or have issues with slow performance, please start playing directly at: http://www.FarmVille.com

I am not saying this works for everyone but it does help quite a bit. I know there are plenty of other issues we are all having. Just so you know I am trying to get answers from both Facebook & Zynga and will bring them to you in my forum as I get them. http://www.facebook.com/group.php?gid=108145119228584

I want to thank you all for your support and now for a shameless plug I will be on the Evil Ed Podcast as regular weekly guest discussing the various issues we are having with Facebook & Zynga and also just having fun so tune in every day and listen. http://www.facebook.com/group.php?gid=105621752815042

They are also having a kick ass contest to win some kool prizes. Over $6000 worth of great gaming gear you will love check it out and enter today. http://www.avault.com/christmas/

June 3, 2010 Posted by | Blogs | 7 Comments

   

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